Terms and Conditions

Effective Date: August 28, 2026

These Terms and Conditions govern your use of services provided by Pro-Core Lawn LLC ("Pro-Core Mobile"), a mobile lawn equipment and small engine repair service serving Northern Virginia.

Services

Pro-Core Mobile provides on-site repair, diagnostics, tune-ups, maintenance, and related services for outdoor power equipment, including lawn mowers, riding mowers, zero-turn mowers, snow blowers, generators, and power washers, at the customer's location.

Diagnostics, Estimates and Payment

A diagnostic fee applies to evaluate equipment issues. After diagnostic invoice is paid, an estimate is provided for any recommended repair. The diagnostic payment is applied to the overall repair cost of the equipment. Payment is due within 48 hours of completed repairs. We accept Cash, Check or Debit/Credit. We reserve the right to charge up to 5% on all debit or credit payments.

Warranty

Repairs and labor provided by Pro-Core Mobile are covered by a 90-day warranty from the date of service. Parts provided by Pro-Core Mobile are covered by a 1-year warranty. Fuel-related and electrical parts are covered by a 90-day warranty. Winterization services are covered for 1 year, provided fresh fuel is used the next time the equipment is fueled. This warranty does not cover unrelated mechanical failures, misuse, or normal wear, and is void if fuel older than six weeks old is used or if the equipment is not run for five minutes at least once every two weeks during the warranty period, or if the equipment is stored outside. Invoices must be paid within 7 days of the completion of work performed on the equipment, or the warranty is void. Warranty claims must be submitted within 72 hours of experiencing a problem.

Pre-existing and hidden conditions. Our warranty covers the parts we install and the work we perform. It does not cover pre-existing defects in parts we did not repair or replace, including cracks, leaks or wear that were hidden or could not reasonably be detected during our service (for example, a fuel tank crack that only leaks when the tank is filled). We are not responsible for damage to property, such as fuel or oil stains on driveways or garage floors, caused by the failure of a part we did not repair. If we find a problem like this during a visit, we will let you know and include it in an estimate.

Scheduling and Communications

By providing your phone number when booking service, you agree that Pro-Core Mobile may contact you by phone call or text message regarding your appointment, including confirmations, scheduling updates, arrival times, and service status. Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, or reply HELP for assistance. Full details of our text messaging program are in our SMS Terms.

Cancellations

We ask that you notify us as soon as possible if you need to reschedule or cancel a scheduled appointment. There is a $10 cancellation fee for all canceled appointments prior to 48 hours of the appointment and there is a $50 cancellation fee for all cancel appointments within 48 hours of the scheduled event. There is a $125 no-show fee for appointments that were made and the equipment was not available when the technicians arrive at the specified location.

Limitation of Liability

Pro-Core Mobile is not liable for pre-existing conditions or damage unrelated to the specific repair performed, or for delays caused by parts availability or circumstances outside our control.

To the fullest extent permitted by law, Pro-Core Mobile’s liability for any claim arising from services performed — including but not limited to fire, fuel or fluid leakage, equipment malfunction, or other property damage occurring after service — is limited to the cost of the service performed. Pro-Core Mobile is not liable for indirect, incidental, or consequential damages, including damage to surrounding property or bodily injury, except to the extent such damages result from Pro-Core Mobile’s gross negligence or willful misconduct. Customers are responsible for the safe storage, handling, and operation of their equipment following service, including routine safety checks (e.g., confirming fuel caps and lines are secure) before use.

Fuel and fluids. Repairs to gas-powered equipment involve fuel, oil and other fluids, and some residue, drips or odor is a normal part of on-site service. We take reasonable care to contain fluids and to protect the area we work in, and we ask that you tell us before we begin if the equipment is sitting somewhere that staining would be unacceptable, so it can be moved or protection can be laid down. Pro-Core Mobile is not responsible for staining or discoloration of driveways, garage floors or other surfaces from incidental fluid contact during normal service, or from fluids already present in or leaking from the equipment. Our responsibility for any fluid-related property damage remains limited as described above.

Governing Law

These terms are governed by the laws of the Commonwealth of Virginia.

Phone/Text: (703) 987-5705 or Email: PCLawnVA@gmail.com